Privacy Policy

Encore La Mode (‘encorelamode.com’, ‘E.L.M’,’we’,’ our’, ‘us’) respect the privacy rights of our online visitors and regard highly, the importance of protecting private and personal information collected. Our privacy policy guides how we collect and store and use the information taken from you.

Under 18s

Must ask a guardian or parent to read the privacy policy and terms and conditions and give permission to register, buy and sell on encorelamode.com By visiting encorelamode.com, you are accepting our privacy policy and terms and conditions.

Personal information collected

To register, we need your email address. To purchase and / or list products for sale, we also need your name, telephone number, home address, shipping and billing addresses, so payments can be made and taken, for final purchase price fees and seller payments. Saved card details will never be shared with third parties. We may also obtain information as a result of authentication or identity checks.

How your info may be used?

encorelamode.com may use your personal information for making and receiving payments and managing your account. Your personal info may also be checked with credit agencies to prevent fraud and when legally necessary, we may disclose your info to a relevant regulatory body. Purchases require the contact information of the purchaser, including telephone number, to be provided to the seller to pass on to the particular courier company. We use email and targeted online advertising to send you product and service updates, promotional offers and other marketing communications based on the information we collect about you, such as your email address, general location, and purchase and website browsing history. You may withdraw your consent or manage your preferences at any time by clicking the unsubscribe link at the bottom of any of our marketing emails, or by emailing us at encorelamode.com. 

How to access and change personal information

Sign in, and in the ‘My Account’ section, your information will be available to review or change. Only you and customer service at encorelamode.com, may access your personal data. My details may be changed online. You can change or delete saved credit card details each time you list or purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. You can always email us for help at encorelamode.com. 

Information stored with encorelamode.com?

We will always endeavour to maintain safeguards and ensure the security, integrity and privacy of the information you have provided. When you access your account, we use a secure socket layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use.

Where and how do you ask questions or file a complaint?

To ask questions or to file a complaint, please email support@encorelamode.com.